THE COMPUTERIZATION OF SOCIAL SECURITY: THE WAY FORWARD OR A STEP BACKWARDS?

MARGETTS, HELEN

PUBLIC ADMINISTRATION, n.º 3/1991, pág. 325

1. Introduction. 2. Background. 3. The operationalìstrategy: conception and objectives. 4. The operationalìstrategy: proposals. 5. Operational strategy: developmentìand implementation. 6. Broad indicators of performance. 7.ìSuccess for failure?. 8. Causes for concern. 9. Summary soìfar: the isolation of information technology?. 10. Theìfuture of information technology and Public Administration.