REPRESENTING CUSTOMERS' INTERESTS: THE CASE OF THE PRIVATIZED WATER INDUSTRY IN ENGLAND AND WALES

OGDEN, STUART;ANDERSON, FIONA

PUBLIC ADMINISTRATION, n.º 4/1995, pág. 535

1. Representation of customers' interests prior to privatization. 2. Representation of consumers' interests after privatization. 3. Redress: complaints procedures and handling complaints. 4. Choice and levels of service indicators. 5. Commenting on company performance: styles of regulation. 6. Access: debt and disconnention.