QUALITY STANDARDS IN THE PUBLIC SECTOR: DIFFERENCES BETWEEN ITALY AND THE UK IN THE CITIZEN'S CHARTER INITIATIVE

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QUALITY STANDARDS IN THE PUBLIC SECTOR: DIFFERENCES BETWEEN ITALY AND THE UK IN THE CITIZEN'S CHARTER INITIATIVE

LO SCHIAVO, LUCA

PUBLIC ADMINISTRATION, n.º 3/2000, pág. 679

1. Introduction. 2. Background. 3. Qualitystandards. 4. Policy paths. 5. Different patterns: qualitystandars between action and law. 6. Acknowledgements.