PUBLIC SECTOR ADDED VALUE: CAN BUREAUCRACY DELIVER?

JACKSON, PETER M.

PUBLIC ADMINISTRATION, n.º 1/2001, pág. 5

1. Introduction. 2. Market failure vs. governmentfailure. 3. Public sector reforms. 4. Lessons from thereforms. 5. The architecture of the public sector. 6. Thecreation of value. 7. A framework to proceed. 8. Brokeringfor best value. 9. Contract management and incentives. 10.Performance monitoring. 11. Architecture. 12. Conclusions.