POLICY EVALUATION: INCORPORATING USERS' VIEWS

KNOX, COLIN;MCALISTER, DENISE

PUBLIC ADMINISTRATION, n.º 3/1995, pág. 413

1. Introduction. 2. Service users - the key stakeholders?. 3. Incorporating users' views. a) Who is the user?. b) What is the value of the input?. c) Stage, level and cost implications of user involvement?. 4. Case studies. a) Case study 1: the community relations programme. b) Case study 2: the orchardville horticulture project. c) Case study 3: consumer evaluation of breast screening..