INTRODUCTION: PROCESSES, PERFORMANCE AND BEST VALUE IN LOCAL GOVERNMENT

BOYNE, GEORGE A.

LOCAL GOVERNMENT STUDIES, n.º 2/1999, pág. 1

1. Definitions of best value. a) OrganisationalPerformance. b) Organisational Processes. c) PerformancePlans. d) Service Reviews. e) The Impact of Processes onPerformance: Rational Planning Revisited. 2. The role of thepilot programme. 3. Conclusion.