IN PURSUIT OF THE RE-ENGINEERING AGENDA IN PUBLIC ADMINISTRATION

WILLCOCKS, LESLIE P.;CURRIE, WENDY;JACKSON, SYLVIE

PUBLIC ADMINISTRATION, n.º 4/1997, pág. 617

1. Introduction. 2. BPR and the public sector context: Previous research. 3. Research approach. 4. Case one - Re-engineering in health care: the john radcliffe hospital. 5. Case two: Postal services: Re-engineering the purchasing and supply chain. 6. Case 3: Re-engineering...ì