TRANSFORMING SOCIAL SECURITY BENEFITS ADMINISTRATION FOR THE TWENTY FIRST CENTURY: TOWARDS ONE-STOP SERVICES AND THE CLIENT GROUP PRINCIPLE?

BELLAMY, CHRISTINE

PUBLIC ADMINISTRATION, n.º 2/1996, pág. 159

1. Introduction. 2. Complexity and diversity: the administrative problems of social security. 3. The whole person concept. 4. The information agenda implied by the whole-person concept. 5. The technology agenda in the operational strategy. 6. The implementation of the operational strategy; the reversion to automation...