THE FIRST STEP IN THE REINVENTION PROCESS: ASSESSMENT

VAN WART, MONTGOMERY

PUBLIC ADMINISTRATION REVIEW, n.º 5/1995, pág. 429

1. Because so many public sector organizations are moving from a rigid culture of making no values adjustments, they often lack the tools to assess current values. a) Considerations in assessing stated, actual, and future values. b) Customer and citizen assessments. c). Performance Assessments. 2. It is important to remember that a deep understanding of current values and performance practices does not fully articulate which values to embrace in ...