THE DETERMINANTS OF SUCCESS IN IMPLEMENTING AN EXPERT SYSTEM IN STATE GOVERNMENT.

STOKES BERRY, FRANCES;D. BERRY, WILLIAM;K. FOSTER, STEPHEN

PUBLIC ADMINISTRATION REVIEW, n.º 4/1998, pág. 293

1. The Florida department of highway safety and motor vehicles supervisor assistance system. 2. A model of the utilization of an expert system. 3. Hypotheses. 4. A multivariate model. 5. Empirical results. 6. Conclusion. 7. Notes. 8. References.