SERVICE CHARTERS: RESHAPING TRUST IN GOVERNMENT- THE CASE OF SPAIN.

TORRES, LOURDES.

PUBLIC ADMINISTRATION REVIEW, n.º 6/2005, pág. 687 a 699

-1. SERVICE CHARTERS ACROSS DIFFERENT CULTURAL CONTEXTS. -2. SERVICE CHARTERS IN SPAIN. -3. METHODOLOGY. -4. ANALYSIS OF RESULTS. -5. DISCUSSION. -6. CONCLUSIONS.