REFRAMING THE METAPHOR OF THE CITIZEN-GOVERNMENT RELATIONSHIP: A VALUE-CENTERED PERSPECTIVE

SMITH, GERALD E.;HUNTSMAN, CAROLE A.

PUBLIC ADMINISTRATION REVIEW, n.º 4/1997, pág. 309

1. The Meaning of Value. 2. Citizens as Customers,Owners, Investors. 3. Field Research. 4. Findings. 5.Analysis and Implications. 6. Conclusion.