HOW MANAGED CARE IS REINVENTING MEDICAID AND OTHER PUBLIC HEALTH-CARE BUREAUCRACIES

PORTZ, JOHN H.;REIDY, MATTHEW;ROCHEFORT, DAVID A.

PUBLIC ADMINISTRATION REVIEW, n.º 5/1999, pág. 400

1. Redefining organizational mission. 2. The roleof competitive contracting. 3. Achieving organizationalgoals and customer satisfaction through performancemeasurement. 4. Reinventing government's role as regulator.5. Conclusion.