FRAUDS AND VICTIMS: SOME DIFFICULTIES IN APPLYING THE NOTION OF SERVICE TO THE CLIENTELE IN THE PUBLIC SECTOR

GOW, JAMES IAIN

CANADIAN PUBLIC ADMINISTRATION, n.º 4/1995, pág. 557

1. Service to the clientele in public management theory and doctrine. 2. Two case studies: the victims of a government-approved product and the search for welfare frauds. a) The case of a hazardous product. b) The case of visits to the homes of welfare recipients. 3. Discussion. 4. Conclusion.