E-GOVERNMENT AND THE TRANSFORMATION OF SERVICE DELIVERY AND CITIZEN ATTITUDES

WEST, DARRELL M.

PUBLIC ADMINISTRATION REVIEW, n.º 1/2004, pág. 15

1. THE NATURE AND DIRECTION OF E-GOVERNMENT PRACTICES. 2. STAGES OF E-GOVERNMENT TRANSFORMATION. 3. DATA AND METHODOLOGY. 4. STATE BUDGET EXPENDITURES ON INFORMATION TECHNOLOGY, 1998-2000. 5. THE CONTENT OF E-GOVERNMENT, 2000 AND 2001. 6. DEMOCRATIC OUTREACH AND RESPONSIVENESS. 7. CITIZENS' USE OF E-GOVERNMENT AND ITS IMPACT ON TRUST AND CONFIDENCE IN GOVERNMENT. 8. THE TRANSFORMING POTENTIAL OF E-GOVERNMENT.