DEFINING THE CLIENT IN THE PUBLIC SECTOR: A SOCIAL-EXCHANGE PERSPECTIVE

ALFORD, JOHN

PUBLIC ADMINISTRATION REVIEW, n.º 3/2002, pág. 337

I. INTRODUCTION. II. THE CUSTOMER IN THE PRIVATE SECTOR. III. A TYPOLOGY OF ORGANIZATION-PUBLIC RELATIONSHIPS. IV. A BROADER NOTION OF EXCHANGE. V. EXCHANGE AND BENEFICIARIES. VI. EXCHANGE AND OBLIGATEES. VII. IMPLICATIONS FOR PUBLIC MANAGEMENT.