COMPARATIVE PERFORMANCE MEASUREMENT: INSIGHTS AND LESSONS LEARNED FROM A CONSORTIUM EFFORT

KOPCZYNSKI, MARY;LOMBARDO, MICHAEL

PUBLIC ADMINISTRATION REVIEW, n.º 2/1999, pág. 124

1. Performance measurement: Past and Present. 2.The ICMA comparative performance Measurement Consortium. 3.Early lessons learned. 4. Acquiring comparative datarequires a keen focus on detail. 5. Emerging opportunitiesfor using performance data. 6. Continuing activities. 7.Conclusion.