CATASTROPHE AND THE PUBLIC SERVICE: A CASE STUDY OF THE GOVERNMENT RESPONSE TO THE DESTRUCTION OF THE WORLD TRADE CENTER

COHEN, STEVEN;EIMICKE, WILLIAM;HORAN, JESSICA

PUBLIC ADMINISTRATION REVIEW, n.º 62/2002, pág. 24

1. Learning from the unthinkable. 2. The catastrophe and the response described. 3. Government response after September 11, 2001. 4. The catastrophe and response analyzed. 5. Lessons learned.